FAQ
Frequently Asked Questions
Everything you need to know about ordering, delivery, and custom gifting.
We offer curated gift bundles including fresh flowers, wine, and locally made cake gift packs.
Yes — you can choose specific flowers, wine varieties, and cake flavours (subject to availability). Gluten-free options are available.
Yes — same-day delivery is available for orders placed before 12 noon within selected Brisbane suburbs listed at checkout.
We deliver across Brisbane City and surrounding suburbs. A full delivery area list is available at checkout.
Yes. Alcohol deliveries require the recipient to be 18 years or over and present valid photo ID.
Any gift containing alcohol will not be left. A re-delivery fee may apply.
We source fresh flowers daily from trusted local suppliers to ensure quality and longevity.
We may substitute flowers of equal or greater value while maintaining the overall style and colour palette.
Cake gifts are securely packaged and transported in temperature-controlled conditions where required.
Storage instructions are provided with each cake. Most cake gifts are best enjoyed within 3 days.
We accept major credit/debit cards and secure online payment options.
Changes or cancellations are accepted up to 4 hours before the scheduled delivery time.
Please contact us within 1 hour of delivery with photos, and we’ll work with you to resolve the issue promptly.
Yes — we deliver for birthdays, anniversaries, weddings, corporate events, and sympathy occasions.
Absolutely. A complimentary gift card is included with every order.